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Request Tracker

Project Release infomations and Project Resources. Note that these informations are from this projects Freecode.com page and the downloads themselves may not be hosted with SourceForge.JP.

Project Release Information

2006-09-11 18:44
This release includes numerous small cleanups and improvements. It fixes the dreaded "infinite relogin" bug.
2006-06-18 17:23
The full changelog contains over 500 "interesting" changes and over 1000 commits. The RT UI has been redone in XHTML and CSS. Users have the ability to customize their RT home page and set their default search preferences. Basic reporting and charting, reminders on tickets, the ability to make custom fields link to and include content from other systems, and bulk updating of custom fields have been added.
2004-05-14 06:03
Assorted changes were made.
2003-06-24 13:27
This version includes dozens of enhancements and corrections to RT 3.0.2, which has been available since late May. Highlights include significantly enhanced support for non-ASCII character sets, much more robust handling of bogus input data, and massive performance improvements for some configurations.
2003-04-16 16:30
A number of issues have been corrected (primarily several UTF-8 related issues and an issue that could cause corruption of binary attachments).

Project Resources

http://freecode.com/urls/2ea4e0d39ff118eb964ae14138af1123
http://freecode.com/projects/requesttracker

Project Description

RT is an industrial-grade trouble ticketing system. It lets a group of people intelligently and efficiently manage requests submitted by a community of users. RT is used by systems administrators, customer support staffs, NOCs, developers, and even marketing departments to track issues, outages, bugs, requests, and all kinds of other things at thousands of sites around the world.